Terms & conditions

These terms apply to orders requested from Ratna Country Chicken. Our business contact is:

Selecting products or opening WhatsApp does not place a confirmed order. You must send the prepared message and receive our confirmation of availability, preparation, final price, delivery charges, and timing. We may need your full address or a landmark before accepting delivery.

Some catalogue entries are sample listings. A listing or illustrative photograph does not guarantee that a particular breed, bird, or pack is in stock.

By-weight orders use the listed fixed price per kg and the selected quantity. For whole-bird and live-weight orders, the final price may increase or decrease based on the actual weight of the live bird, as weight varies from bird to bird. The rate per kg stays fixed. Products without a listed rate are priced on request. Live weight and cleaned weight are different; confirm the pricing basis before accepting a whole-bird order. Preparation and delivery charges are separate from the product total.

We will confirm the payable amount, including any preparation and delivery charges. If a material change is needed after confirmation, we will discuss it with you before proceeding.

We consider delivery requests for Kakinada, Pithapuram, Peddapuram, Samarlakota, and nearby villages. Delivery coverage, today’s delivery, and preferred dates are subject to confirmation. A selected date is a request, not a guaranteed slot.

Please provide an accurate location, contact number, and address. We may call to clarify directions. The website has no payment gateway; any payment method and timing will be agreed directly with you. Do not send payment until the recipient and amount have been confirmed.

Contact us as soon as possible to change or cancel an order, preferably before preparation or dispatch. We will explain whether the change is possible and confirm any applicable cancellation or refund arrangement based on the order’s status.

If we cannot fulfil an accepted order for which payment was collected, contact us to arrange a refund. If an item arrives incorrect, damaged, or apparently unsafe, contact us promptly with the order details and available photos so we can assess a replacement or refund. Do not consume food you believe is unsafe. These terms do not remove rights available under applicable consumer law.

Chicken and eggs are perishable. Arrange to receive your delivery, refrigerate promptly where appropriate, avoid cross-contamination, and cook thoroughly. Ask us before ordering if you need specific preparation or handling information. Photographs are illustrative unless a listing expressly states otherwise.

Our Privacy policy explains the order details and location information used in this process. Google Maps, WhatsApp, and other linked services have their own terms and privacy practices. Browser location estimates are approximate; check the pin before sending it.

For order issues or questions about these terms, contact Chitti Babu Konda on 9493981264 or email rantacountrychicken@gmail.com. We may update these terms; the date above identifies this version. Changes do not retrospectively alter an order already agreed with you.